Shipping Policy

Processing Times:

Orders are processed within 1–2 business days after purchase. Once your order is dispatched, you will receive a confirmation email with tracking information.

Shipping Times:

• Australia: 3–7 business days
• New Zealand: 7–14 business days
• Other international locations: 10–20 business days (depending on location)

Please note that shipping times are estimates and may vary due to carrier delays, public holidays, or customs processing.

Shipping Costs:

• We offer free standard shipping Australia-wide on all orders over $100 AUD.
• For orders under $100 AUD, a flat shipping rate will be applied at checkout for standard shipping, and express is also available at a higher price.
• International shipping rates are calculated at checkout based on destination.

Lost or Delayed Packages:

Once a package leaves our hands, we rely on the carrier to deliver it safely. If your order is delayed or appears lost, please contact us at hello@selfdom.au and we'll assist you in tracking it down or arranging a replacement if necessary.